Travel | Life above the clouds – working as a flight attendant
Something a bit different for you today, one of the best things about my travelling lifestyle is the people I meet along the way. People doing all kinds of jobs and living completely differently to keep their life as nomadic as possible. Travelling up in the Northern Territory of Australia, I met a new friend who alternates her travelling lifestyle with working for Thomas Cook Airlines as a flight attendant – a job that seems so glamorous and full of travel that I just had to find out more about what was involved – read on for my interview with a flight attendant:
Which company do you work for and for how long have you worked for them?
I work for Thomas Cook Airlines and I have been with the company for a year now. The contract is only seasonal so I work the summer season and have the winters off.
What attracted you to the job?
Following my passion for travel. When I got back from a 12 month trip I started back with two companies I was with previously before I went away. I was working full time at a dental practice and part time on the weekends in the local night club. As much as I love working I wasn’t settled being back in the same routine. My Canadian friend said one day ”if you love travelling so much why don’t you work in the travel industry” and that was when the light bulb went off in my head. I started applying for airlines and I got the job! I truely love everything about it and it is perfect for me in this stage of my life.
How long did it take to train for the job? What was involved in the training?
The training period lasted for 5 weeks and the typical working hours of 9am-5pm. It involved both practical and theory. They were 7 exams in total and it was a very intense 5 weeks of my life but I learnt so much in that time. Not only did I learn all about the aircraft type I was trained on but all the equipment the aircraft has onboard to ensure the safety of the passengers. We learnt the company’s procedures for first aid, fire, emergency landings in and out of water, decompression, hijacking, disruptive passengers and many more.
In the training we also had to have a practical swimming test with our clothes on followed by a life rafts practical and the use of life vests to make it as realistic as it could be. In the training centre we had fake fire drills and we had to follow the procedure of finding the fire, using the right equipment to fight the fire and the what the role is of each cabin crew to ensure the safety of our passengers. In an emergency landing we had to prove that we had the knowledge of how to handle the situation which was tested upon us by our amazing trainers that work with the company.
What are the best/worst things about being a flight attendant?
Being a flight attendant is unlike any other job. A lot of people assume we just waitress on a plane but it is so much more than that and the knowledge we hold involving the safety of the passengers is vital to offering the best service. Working with new people everyday, greeting passengers and going that extra mile to make there holiday experience that bit better and being rushed off your feet then looking out of the window at the Alps mountain range just puts a huge smile on my face. I would say one of the best things about being cabin crew would be the long haul but I have yet to experience that in the new year. I will be trained on the A330 which flies regulary to the USA and the Carribean. With that you get to stay in the company’s hotel and explore new destinations.
I dont really have any negative points about working on a airline other than it is exhausting! The days go really quick, you are constantly busy from start to finish but driving on the motorway back home after a 16 hour shift to have a couple of hour sleep then back to work for the next shift is an experience! My body quickly got used to it though which was good. It is not a ordinary 9/5 career, you could be on standby from 1am in the morning and be called out for work at anytime. You really need to be organised and punctual for this career. My life out of work is very different too, because of my random working hours and working weekends, bank holidays ect it is harder too have a ordinary social life but I do make it work.
What are the perks of the job?
I feel that when I experience long haul shifts I will get more perks as you travel to new destinations with work and get paid for it. Within the company we get a discount for holidays and flights if we choose to book with Thomas Cook. We also get other discounts with entertainment companies such as Go Ape or Alton Towers, gym memberships and other little perks that I need to find out more about.
What is the highlight of being a flight attendant?
Other than travel, my personal highlight is having the opportunity to sit in the flight deck on my break time and admiring the view at 38,000 feet in the air. One of my best memories would have to be a night shift I was doing. I was on my way back from Tenerife and I sat in the flight deck on my break and the view was breathtaking. The moon was behind the aircraft, with the blanket of clouds below and thousand of stars in the dark blue sky twinkling away is a image I will never forget. It made me really appreciate life.
What is the average day like for you? How do you adjust to long-haul flights/time zones?
This is related to short/mid haul flights where I fly there and back in a day. An average day consists of getting ready for work, driving a hour to work then after I have parked up and got the staff bus into the airport grounds I make my way to the crew room. In the crew room we have a briefing with involves checking out money floats, briefing of the aircraft type/ flight time/ destination/location of each crew member/passenger profile ect. Then we have safety and procedure questions that need to be answered correctly. After we have done our briefing we make our way to the aircraft.
Once we are on the aircraft we have to do all of our safety and equipment checks, when completed we pass them on to the cabin manager. The passengers will then start to board. Once everyone is happy and seated and we are in the air we can start our outbound services. Depending on the time of day we usually do the bar service first, after follows inflight meal then duty free. If we have enough time we do another bar service before landing. After landing when the passengers have disembarked the cleaners will come on then we need to do seat pockets and the appropriate checks before passengers start to board again. Inbound flight is the same routine of services before landing back in the UK.
Once everyone has disembarked after landing we then need to make our way back to the crew room for a debriefing which involves cashing up, talking about any events that went on during the shift and how we could improve on anything. Then I make my way back to the carpark and drive 1/2 hours home depending of the time of day and traffic.
Can you see yourself doing it long-term?
I have a very busy lifestyle but I like it that way. Long term maybe. Depends on what opportunities the future has to hold for me.
What’s your favourite place you’ve been to/fave cities?
With work the only city I have stayed over is Glasgow which isn’t that exciting comparied to long haul flight destinations.
How much time do you get to explore the places you visit?
This all depends on which destination you go too. Some can be a night and clear day in New York or 4 nights in Las Vegas. It completely varies depending on how many flights go out to that destination each week.
What advice would you give to anyone who wants to start a career as a flight attendant?
If you have a strong desire or passion for travel and have experience with customer service I would recommend this career path for you. It is a great way to see the world, meet new people and it is a career like no other. I also like the glamour side of it too as I feel very feminine at work comparied to when I used to wear scrubs at the dentist haha. Be happy in what you do as work takes up most of your life in the bigger picture. Life is too short to regret the choices you make.
Infographic created by Opodo.