I’ve had people ask me before whether I really like things as much as I say in reviews, whether I’m just sugar-coating because I got to eat or stay somewhere for free. I can’t help but laugh when I hear this, because anyone who knows me well will agree that’s it’s almost impossible for me to hide how I feel about things, and lying just isn’t in vocabulary. I’m always honest and have just been lucky that so far I’ve never really had a bad experience when I’ve reviewed products or places, but that doesn’t mean I would hide it from my readers if I did. I actually had my first disappointing experience at a restaurant review a few weeks ago and wanted to make sure I shared this with you, because my blog is about life – the good, the bad and the ugly. No sugar-coating and no editing out the bad bits, just honesty about my experiences so that perhaps they can help you to plan yours.You guys will already know I went on a little weekend jaunt to London a few weeks ago when I stayed at the gorgeous Mandeville Hotel – find my review here – well I actually went to London because I had a series of restaurant reviews booked in. Lucky me, I love food and I love visiting new restaurants so this is a serious perk of running this blog, and I wanted to make sure I squeezed them all in quick before I head back to Australia. The first restaurant review of the weekend was actually the one I was looking forward to the most, and sadly it was the most disappointing. Cottons Rhum Shack and Restaurant in Notting Hill was where we were headed and I was looking forward to a night of Caribbean cuisine and rum cocktails. It was a cute little restaurant with all the colour and character a Caribbean restaurant should have and the Rhum Bar looked like a fabulous place to sip on a cocktail. So what was the problem?Well, from the second we walked in the door, we just didn’t feel very welcome. The service sucked, big time. The staff barely looked up when we came in and just seemed like they couldn’t be bothered to chat to us or welcome us as we went to our table. It took about 15 minutes before anyone even came over to ask if we actually wanted any drinks or if we understood the menu, I could understand if they were busy but this was a quiet Sunday night. For me, the service really makes a restaurant – whether it’s a fine dining or a budget chain, the level of attentiveness can turn an average dinner into a really lovely evening. As someone who has worked in hospitality across pubs, restaurants and bars, I know full well how much it sucks to work the Sunday shift when perhaps you’re tired or hungover from the night before, but that doesn’t mean you offer lower quality service. It’s always so important to remember that each customer who comes in is paying for top quality service and food and I just didn’t feel like that was a factor in our meal.We indulged in rum cocktails – I went for the Wild Tiki which was spiced rum flavoured with Maraschino liqueur, passion fruit, pineapple, kafir and lemongrass. It was delicious, like a slightly more exotic Pornstar Martini. While my friend went for the Reggae Rum Punch – going for Wray and Nephews rum mixed with fruit juices – always pretty tasty. The cocktails were a real highlight of the night because I’m pretty picky about the quality, I hate when you get a cocktail and it is just watered down juice. Then our dinner arrived, I’d ordered the Spiced Coconut Seafood Casserole which was packed full of clams, squid, crab and red mullet, annatto potatoes and was served with scotch bonnet rouille. It was fantastic, the coconut flavour was absolutely delicious and I loved the mix of seafood as I’m a big fish fan. But my friend was left rather disappointed by the Montego bay Jerk Pork and Ribs – he actually ordered off the Caribbean Classics menu so we expected that to a lot better but there was a real lack of meat served. As someone who has worked in a Caribbean restaurant and who loves the food, he was pretty disappointed with his meal.In the end it was a pretty bittersweet evening, while the cocktails and my dinner were good, my friend’s meal and the service on offer left a lot to be desired. I personally wouldn’t eat there again, if I fancy Caribbean food in future I would probably try to track down a different restaurant. It’s a shame because the restaurant was in a great location in Notting Hill and had most of the ingredients to be a success but it just didn’t quite make it. Here’s hoping the staff were just having an off-night, but having someone walk off as I started to place a drinks order wasn’t a good sign. I’d be curious to know if anyone else has eaten at one of the Cotton’s Restaurants and whether you enjoyed your experience – please leave a comment below and tell me about it.
How was your Cotton’s experience? Can you recommend any other Caribbean restaurants in the UK?